Rafael Angelo S. Iraola
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Workflow & AI Automation Specialist
GoHighLevel | Zapier | Make.com | Lead Generation | Cold Calling
About Me



Hi! I’m Rafael, an experienced Virtual Assistant and Call Center Agent dedicated to providing exceptional Customer Service and Administrative Support to maximize productivity. With Expertise in Customer Calls, Appointment Setting, and Lead Generation Accompanied with my Skills and Determination in utilization on Zapier and GoHighLevel & Workflow Automations.

Contact me or Book a discovery call and let’s talk about how we can streamline your Business Processes and Remove the Hassle of Working Manually and let AI and Automations do your work for you even while you're resting!
What Services I Offer?
No-Code Automation with Zapier
Build and manage smart workflows that connect your tools and save hours of manual work.
CRM Setup & Optimization (GoHighLevel)
Organize contacts, automate follow-ups, and improve your sales pipeline.
Make.com (Formerly Integromat) Automation
Design complex, multi-step scenarios for advanced business processes that require more customization.
Other Tools I've Worked With
My Professional Experience
1
The Millionaire Business Network (April 2025 – Present) Remote Work
Cold & Warm Caller | GoHighLevel & Zapier Specialist
  • Specialized in Outreach and Relationship Building with Realtors and Business Owners.
  • Handled Cold and Warm Calling to initiate conversations, identify potential Chapter Leaders, and guide them through onboarding.
  • Designed and implemented automated workflows in GoHighLevel to streamline communications and improve efficiency.
  • Set up and managed phone systems (GoHighLevel LC Phone, PhoneBurner) for effective outreach.
  • Managed consistent follow-ups and lead nurturing, guiding undecided clients and ensuring support for interested prospects.
2
Dispute Hammer LLC (January 2025 – February 2025) Remote Work
Credit Repair Appointment Setter
  • Aided individuals in taking control of their financial future through credit repair services.
  • Efficiently scheduled consultations and guided clients through the credit repair process.
  • Ensured clients received necessary support for informed decisions and long-term financial success.
3
USA Capital Group (November 2024 – December 2024) Remote Work
Real Estate Cold Caller
  • Reached out to potential homeowners to gauge interest in selling property at market value.
  • Initiated cold calls to assess needs and scheduled appointments with closers.
  • Offered cash-only sales and no-cost consultations for a seamless experience.
4
TaskUs (Lizard Bear Tasking) (April 2024 - October 2024) On-Site
CSR | Financial Technician (Dispute Account)

  • Managed inbound calls from customers regarding bank account concerns within the Dispute Department.
  • Provided effective solutions and achieved first contact resolution where possible.
  • Actively listened and addressed customer issues, ensuring a positive experience while upholding service standards.
5
FleetSmarts (February 2024 – March 2024) Remote Work
Onboarding/ Re-Onboarding/ Transfer Agent
  • Onboarded clients for fuel cards, addressing inquiries and facilitating the process.
  • Connected ready clients with account managers to close sales, ensuring smooth and positive experiences.
6
EPA – USA Inc. (July 2023 - February 2024) Remote Work
Collection Agent & Closer
  • Engaged in cold calling Credit Union members to discuss outstanding balances.
  • Provided flexible payment plans to help members settle debts and improve credit scores.
  • Facilitated members' ability to conduct business with the Credit Union.
7
Non-Voice Data Analyst (3 Months Project-Based)
Telework PH (March 2023 - April 2023) On-Site
  • Specialized in categorizing and sorting GTIN and Non-GTIN products.
  • Analyzed product data to ensure accurate classification.
  • Contributed to efficient inventory management and improved operational processes.
8
HVAC Appointment Setter
Resolve Outsourcing Solutions (July 2021 - December 2021)

  • Focused on cold calling potential leads to discuss HVAC equipment rebates.
  • Engaged prospects by highlighting benefits of energy-efficient systems (lower utility bills, reduced carbon footprints).
  • Secured appointments for follow-up discussions by informing clients about rebate eligibility.
Sample of My Previous Works
Zapier
Automated integrations for order details
GoHighLevel
Cold Calling Workflow Optimization | Tagging, sorting, and calendar automation for pipeline management
Testimonials from Previous Clients
"Working with Rafael was a game-changer for our Team. His Initiative and Human Connection transformed our Collections, leading to a significant increase in Debt Repayment Conversions."
— Troy Jonh Francisco, Operations Manager for EPA-USA Inc.


"I really appreciate you for being so straightforward and being an absolute Go Getter and a Thinker outside the box. And for streamlining everything on the Cold Calling end."
— Jonathan Lauer, Co-Owner of The Millionaire Business Network
"Being able to connect and work with Rafael is such a Charm. His ability to Adapt, Learn, & Implement his learnings and making it work is one of a kind which has delivered Positive and Impactful results."
— Timothy Quilas, CEO of Profit Partners International (PPI)
Download my CV
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Email
Phone
+639079026247
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